The Elite Ayrshire Business Circle

The Elite Ayrshire Business Circle

Friday, 24 August 2007

Kilmarnock travel agent celebrates
top customer satisfaction score

KILMARNOCK-based travel agent Julie Muldoon is celebrating after she scored an overwhelming 100% in a recent customer satisfaction survey.

Picture shows: Julie Muldoon

Julie is one of over 800 professional Travel Counsellors located throughout the UK and overseas, running their own home-based travel business as part of the Queen’s Award-winning independent travel agency Travel Counsellors Plc.

In the survey Julie’s customers were asked just one question - how likely they would be to recommend her services to their friends and colleagues -responding with a score of between one to ten. It is clear from Julie’s impressive score of 100% that her dedication to going that extra mile for customers is a proven success.

“The fact that my customers want to recommend my services to their friends and colleagues confirms to me that I am doing things right,” says Julie Muldoon, who has over 27 years experience in the travel industry. “I am thrilled with my score. It is very rewarding and it’s a great feeling to know that my customers are happy.” 

The survey, taken from business expert and bestselling author Fred Reichheld’s ‘The Ultimate Question’, is already used by a number of major brands including computer firms Apple and Dell, Southwest Airlines and Virgin Mobile. Travel Counsellors is the first company to achieve an impressive overall score of 96% after surveying over 7,000 customers across the UK, beating the previous record of 81% achieved by Harley-Davidson.

Working from home using the company’s award-winning technology allows Julie to be available at the time that is most convenient to the customer, including during the evenings and at weekends, providing a unique personal customer service to each and every customer. Contact on 0845 058 7221 or

Julie adds; “My business is based on customer recommendation, so it is very satisfying to know how highly my customers rate me. Providing my customers with the best possible service always comes first, and that is what makes my business a success.”

Travel Counsellors PLC is one of the UK’s largest independent travel companies with turnover at the end of its last financial year of £175 million, a 17% increase year on year.

Founded in 1994 it currently has over 800 travel consultants who work from home with the support of over 170 staff at the company’s head office in the UK.

The company also operates in Ireland, the Netherlands, Germany, South Africa, Australia and the US.

Travel Counsellors was the winner of the prestigious Queen’s Award for Enterprise in 2003-2008, the technology category of the 2005 CBI Growing Business Awards and was voted 2006 Travel Agent of the Year by readers of the Guardian, Observer and Guardian Unlimited. In 2007 the company won the Accenture Innovation Award and the Outstanding Achievement Award at the Travel Weekly Globe Awards.

Julie Muldoon's website:

1 comment:

Amy Madsen said...

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