The Elite Ayrshire Business Circle

The Elite Ayrshire Business Circle

Saturday, 12 June 2010

Nothing standard about South Ayrshire Council service!

South Ayrshire Council has received a positive report card for its Building Standards Service – and it’s proved to be one of the top in the class.

The report – from the Scottish Government’s Building Standards Division – was produced following an audit of the verification function of the Building Standards Service.

[Pictured: Councillor Peter Convery, South Ayrshire Council’s Portfolio Holder for Sustainability and the Environment.]

The audit considered five different perspectives of what is known as the ‘balanced scorecard’: public interest, private customer, internal business, continuous improvement and finance.

Each of these areas is marked as either serious cause for concern, cause for concern, satisfactory, good, or excellent.

South Ayrshire’s Building Standards Service received two excellent (internal business and finance), two good (public interest and continuous improvement) and one satisfactory (private customer) marking, making it one of the top-rated Building Standards services in the country.

The role of the Council’s Building Standards Service is to protect and improve the health, safety and convenience of people using buildings.

It provides a wide range of services to the people of South Ayrshire including building warrants, building safety and regulation, housing grants, licensing, street naming and numbering, safety of sports grounds, engineering services, flood prevention, safety of reservoirs, disability issues, and property enquiries.

The Scottish Government’s report highlights the service’s excellent team working, the high level of experienced and qualified employees, its response rate and accessibility (in person, by telephone and online) as just some of its strengths.

Councillor Peter Convery, Portfolio Holder for Sustainability and the Environment, said: “Such a positive audit report is terrific news for the Building Standards Service and is testament to the efforts and commitment of every member of the team.

“This is a service that people tend only to be aware of it when they actually make use of it and although it isn’t the most high profile of our services, it makes a significant difference to the local environment in South Ayrshire.

“This is a significant period of change for the service as we move towards the establishment of pan-Ayrshire regulatory services, which will include Building Standards.

“We will work to ensure the strong leadership and the positive service attributes highlighted in this report continue as we move forward and will ultimately serve to benefit residents across the whole of Ayrshire.”

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